SHIPPING & RETURNS
SHIPPING POLICY
Please be advised that all shipping fees are the responsibility of the customer, and we do not offer free shipping.
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Standard Shipping: Orders will be processed and shipped within 2–3 business days via standard ground delivery. Shipping fees will be calculated based on the weight of the order and the selected shipping method.
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Expedited Shipping: Expedited shipping options such as 2nd Day Air and Next Day Air may be available for an additional fee. These orders will be processed and shipped within 2 business days after credit card approval, with shipping fees calculated accordingly.
Please note that shipping times may vary depending on your location and the shipping method selected. We appreciate your understanding and cooperation.
RETURN & EXCHANGE POLICY
Return and Exchange Policy:
At Oklahoma Knife Works, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a straightforward return and exchange policy to ensure your peace of mind.
Eligibility:
To be eligible for a return or exchange, items must be unused, in their original condition, and returned within 10 days of delivery. Please note that certain items may be ineligible for return or exchange.
Return Process:
To initiate a return or exchange, please contact us at info@oklahomaknifeworks.com within the specified timeframe. Our team will provide you with instructions on how to return the item(s) and any required documentation, such as a return authorization number.
Return Shipping:
Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping method and purchasing shipping insurance for your protection.
Refunds:
Once your return is received and inspected, we will process a refund to the original method of payment. Please allow 10-12 business days for the refund to be reflected in your account. Refunds will be issued for the cost of the returned item(s) minus any applicable restocking fees or return shipping charges.
Exchanges:
If you would like to exchange an item for a different size, color, or style, please indicate your preference when contacting our customer service team. Exchanges will be processed once the original item is returned and inspected.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately to arrange for a replacement or refund. We may require photographic evidence of the damage or defect to expedite the resolution process.
Non-Returnable Items:
Certain items are non-returnable, including but not limited to sharpened or customized knives, personalized items, and items purchased during clearance or final sale events.
Policy Changes: We reserve the right to modify or update our return and exchange policy at any time. Any changes will be posted on our website, and the revised policy will apply to all purchases made after the effective date of the update.
If you have any questions or concerns about our return and exchange policy, please don't hesitate to contact us. We are here to assist you and ensure that your shopping experience with Oklahoma Knife Works is a positive one.